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**Note:State Law requires that a complainant file and process an "Informal Complaint" before the "Formal Complaint" process can be... More… **Note:State Law requires that a complainant file and process an "Informal Complaint" before the "Formal Complaint" process can be used. Initial complaints submitted using this form will be processed as "Informal Complaints" in accordance with these requirements.** Customers of Water Utility Companies under City jurisdiction (operating within the City Limits) may file complaints with the City if they believe that they have been billed incorrectly. In order to file a complaint, the customer must file the appropriate form and follow the City's Billing Dispute Resolution Process. Less…

**Note: State Law requires that a complainant file and process an "Informal Complaint" before the "Formal Complaint" process can be... More… **Note: State Law requires that a complainant file and process an "Informal Complaint" before the "Formal Complaint" process can be used. Any complainant dissatisfied with the resolution of their Informal Complaint may file a Formal Complaint after their Informal Complaint has been closed.** Customers of Water Utility Companies under City jurisdiction (operating within the City Limits) may file complaints with the City if they believe that they have been billed incorrectly. In order to file a complaint, the customer must file the appropriate form and follow the City's Billing Dispute Resolution Process. Less…